Respecting the General Data Protection Regulation (GDPR), Hotel Management informs you that for the purposes of public health protection, a record of staff members and all persons residing in the hotel must be kept - including name, nationality, date of arrival and departure, contact details (address, telephone, e-mail) - so that it is possible to communicate with close contacts in the event of a COVID-19 case, which may be identified at a later date.
Hotel staff abide by all necessary hygiene measures, keeping a distance of at least one metre from customers when possible, avoiding handshakes, etc. as per the recommended guidelines.
Antiseptic products are available in all public areas.
Furniture has been rearranged in order to avoid overcrowding in public areas.
Electronic payment of accommodation costs such as electronic sending of bills, invoices and receipts is recommended. Cash is accepted in exceptional cases.
We have implemented greater time between check-out and check-in as per the recommended guidelines. Check-out is available until 11.00 am and check-in is available from 3.00 pm. This change in the time between check-in and check-out is mandatory to ensure that the rooms are thoroughly cleaned and disinfected between customers. This also provides opportunity for the adequate natural ventilation of the space.
Entry to rooms for non-residents is prohibited.
Our hotels use cleaning products and protocols which are effective against viruses, including:
Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
Public Spaces: Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, public bathrooms and even room key cards.
Back of House: In the spaces where associates work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.